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Returns Policy

RPA MX are committed to selling high-quality brands and products that we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed, and we ask customers to ensure they carefully inspect any products sent to you by RPA MX before removing them from the packaging wherever possible. We also recommend that you keep your payment receipt or order number (both usually emailed), which can be found on your order confirmation or on the delivery packaging, as you might need it to speed up proof of purchase in the event of any after-sales queries.

Q. What happens if I (the customer) want to return the product(s) or I change my mind...

 

A. Within 30 days

  • Most products we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt or order number and we’ll give you a refund.
  • If you don't have your receipt, as long as you have a proof of purchase and order number we'll exchange the item or give you a refund.
  • If you'd like to return something we've delivered, please fill out the form below before sending the item. Your order number will count as your receipt.
  • We can not accept returns of fitted wheels & tyres, even if your ride hasn't hit the track yet, unless they are shown to be faulty from the manufacture.
  • Our 30-day money-back guarantee does not affect your statutory rights.

Q. What address do I (the customer) return the product to...

A. Please return all items to:

RPA MX - Returns Department
Ryehill Farm
Long Buckby Wharf
Northants
NN6 7PW
UK

Q. What do I (the customer) have to do to return a item...

A. Fill out the form below and send the item to the address:

RPA MX - Returns Department
Ryehill Farm
Long Buckby Wharf
Northants
NN6 7PW
UK

Q. How will RPA MX refund me if I (the customer) return a item...

A. You will always be refunded by the method that you paid by.

Q. How will RPA MX help me return an item?

A. We are always happy to help. You can contact us directly via Phone, Whatsapp or Text on 077257 48131. We generally respond between the hours of 8am to 9pm All Week. You can also email us - info@rpamx.co.uk

Please visit our contact us page for more details of how to contact us.

 

Please Note: We are not responsible for the returned item until it has been signed for by one of our members of staff at the above address. Proof of delivery and tracking of the product(s) is always recommended.

Sorry for the capture, we know they are annoying but its to ensure your a real person!